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ROQUES ONEIL hopes you’ll be satisfied with your purchase, but if for any reason you’re not absolutely satisfied, we like to put things right as quickly as possible. Please return goods unopened and within 14 days with original packaging intact with a copy of the delivery note. 

We are unable to do exchanges or refunds for opened or used products; unfortunately we are unable to refund postage and packing charge.

Submission of incorrect information resulting in non-delivery will incur a re-delivery charge. This does not affect your statutory rights.

Damaged goods: Please call us to arrange an exchange or refund, if goods arrive damaged please contact us within 24 hours of receipt. Goods must be returned within 14 working days of original receipt and we will arrange a replacement order at no additional cost to you.